WebsoftPNG Learning
Effective communication in the workplace
Learning Provider: OpenLearn
About This Learning Opportunity
Develop practical workplace communication skills including active listening, questioning, verbal and non-verbal communication, professional writing, meetings, presentations, networking and handling challenging conversations.
What You'll Learn
Understand different types of workplace communication; develop active listening and questioning skills; improve verbal, non-verbal and written communication; understand how communication affects how others perceive you; communicate effectively in meetings, presentations and networking situations; handle challenging conversations; communicate across diverse workplaces; and develop a personal plan for improving communication skills.
Who Is This Learning For?
Suitable for: Young job seekers, employees, career professionals, supervisors, aspiring managers, entrepreneurs and anyone seeking stronger professional communication skills.
Suitable for job seekers, employees, career professionals, supervisors, aspiring managers and anyone wanting to improve how they communicate with colleagues, customers and employers.
Career relevance: Develops transferable communication skills valued across many occupations, including professional writing, active listening, meetings, presentations, networking, teamwork, customer interactions and handling difficult workplace conversations.
Before You Start
Prerequisites: None
Enrolment: Create or use a free OpenLearn account and enrol in the course to track progress, complete all activities and quizzes, and receive course recognition.
Access notes: Free OpenLearn course. Learners can begin studying without signing up, but a free OpenLearn account is required to track progress, access all course quizzes and activities, and earn the free Statement of Participation and digital badge.
Cost & Certificate
Learning cost: Free to Learn
Certificate type: Free Certificate
Certificate details: Free Open University Statement of Participation and free Open University digital badge available after successful completion. The course is accredited by the CPD Standards Office and successful completion provides 24 CPD points.
Certificate cost: Free
Provider recognition: Official OpenLearn course from The Open University with a free Statement of Participation and Open University digital badge available upon successful completion.
Accreditation: The course is accredited by the CPD Standards Office and successful completion provides 24 CPD points. The OpenLearn digital badge itself is not an accredited Open University qualification.
PNG & Pacific Suitability
Highly relevant to Papua New Guinea and Pacific Island learners because effective workplace communication is transferable across industries and occupations. Skills in listening, professional writing, meetings, presentations, teamwork, networking and difficult conversations can support employment, career development and business activities.
Low-bandwidth suitability: Yes
Offline learning support: Yes
Learning Access & Support
Delivery: Online with downloadable materials for offline study
Learning format: Self-paced online course with readings, videos, activities, weekly quizzes, practical workplace examples and personal development planning
Language: English
Internet: Internet connection required for the complete online experience, account features and interactive quizzes. Downloadable Word and PDF versions are available for offline study.
Device requirements: Internet-connected computer, tablet or smartphone for the complete online experience. Word and PDF versions of the course are available for offline study.
Learner support: OpenLearn provides platform guidance, account support and learning resources. Learners can use their OpenLearn profile to track progress and manage learning achievements.
Important Course Notice
Course availability, content and recognition requirements may be updated by OpenLearn. Learners should check the official provider page for current information.
You are leaving WebsoftPNG Learning and continuing to an external learning provider. Registration, enrolment, learning delivery, payments and certificates are managed by the respective provider.
Visit Learning ProviderTrust & Disclosure
WebsoftPNG Learning is a learning discovery and guidance service. Courses listed in our catalogue are provided by their respective learning providers unless specifically stated otherwise.
Course availability, pricing, certificate options, schedules and provider requirements may change. Please confirm the latest information on the provider's website before enrolling or making a payment.
Use the information provided by WebsoftPNG Learning as a guide and review the provider's current course information before deciding to enrol or purchase.